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Tuesday, 23 October 2012

Skyfall and Daniel Craig Selling Focus - Presentation

Prince Consort road in Kensington with its  historic buildings like the Royal College of Music and Imperial College  was cordoned off for the World Premiere  red carpet runway for Skyfalls's Daniel Craig et al and HRH The Prince of Wales and the Duchess of Cornwall for one of the grandest and historic venues in London the Royal Albert Hall acting as a movie house for one night.
The new south door of London's Royal Albert Hall
makes an impressive podium  for the Skyfall World Premiere runway
with the lovely Autumn ( Fall) colours

Presentation is key to James Bond.

Mission content, eloquence and style.

So should our sales presentation have a touch of the 007 pizazz.


Step 4 of the SKYFALL 007 selling process 

FOCUS on your Presentation
Some of the props and costumes exhibited
 in the 50 years anniversary auction at Christies

·         Your sales presentation is best centred on  the added value your Unique Selling Proposition offers the client 

·         from the questioning phase the sales person will have teased out the circumstances, concerns, consequences and conclusions to what this is - the presentation should now centre on 'matching' the benefits of the product/services with the needs of the prospect so that the prospect is motivated by  the proposition

·         To progress to the next stage ,the sales presentation should demonstrate that the offer meets the prospect's both the wants and needs, priorities, constraints and motives


·         the above point becomes particularly  important to cover when the sales person has to present on more than one occasion to different people in buying teams, who will each have different personal and organisational agenda. The presentation will therefore be adapted to respond to different benefits (despite the core proposition and main perceived benefit remains consistent )

·         all sales presentations, whether  ad hoc elevator pitches or those as result of detailed preparation, should be well structured, clear and concise

·         sales presentations should attempt to meet the expectations of the listener in terms of the level of information and relevance to their own situation.

·         when presenting to influencers, it is important to recognise that the sales person is effectively asking the influencers to personally ‘sponsor’ the proposition and the credibility of the supplier and the sales person, so the influencers' needs in these areas are actually part of the strategic and tactical needs of the prospect organisation

·         the presentation should include relevant case studies, references from similar sectors and applications, facts and figures - all backing up the offer

·         business decision-makers buy when they become satisfied that the decision will either make them money, or reduce costs or time; they also need to be certain that the new product/service will be sustainable and reliable; therefore the presentation must be convincing in these areas
Props, costumes and posters auctioned at
Christies for the 50 years of Bond auction

·         while the presentation should always be weighted on the main perceived benefit, it is important to show flexibility that any other incidental requirements and constraints that arise are met if reasonable

·         use the language and style in your presentations  to your audience for example:-

·         technical people need technical evidence

·         sales and marketing people like to see flair and competitive advantage accruing for their own sales organisation

·         managing directors and finance directors want clear, concise benefits to costs, profits and operating efficiency;


 In general the more senior your contact, the less time you will have to make your point - scut the frills, keep to relevant hard facts and evidence

Should the you be invited to present to a large group and in great depth, then  enlist the help of one or two suitably experienced colleagues, from the appropriate functions,

 eg., technical, customer service, distribution, etc., in which case the sales person must ensure that these people are properly briefed and prepared, and the prospect  advised of their attendance.

·         keep control of the presentation, but do so in a relaxed way; if you don't know the answer to a question don't  ‘bull’ - say you don't know and promise to get back with an answer later, and ensure you do.

·         Don’t knock the competition - it undermines your credibility and integrity - don't even imply anything derogatory about the competition

·         if appropriate issue notes, or a copy of your presentation ( PowerPoint hand outs are often well received)

·         use  samples and demonstrations if relevant and helpful, and make sure they work !
Number plate prop for the submarine
 Lotus at the Christies Auction

·         during the presentation check for feedback, confirmation and agreement as to the relevance of what you are saying

·         invite questions at the end, if you are confident of controlling things at the outset invite questions at any time .

·         whether presenting one-to-one or to a buying team, keep a conversational  but business style . 

Skyfall Selling Challenge Daniel Craig 007 Selling Process Step 3 You Challenge

Preparations for World Premiere of Skyfall
 just a few hours before the opening
Daniel Craig's Bond has to be an expert investigator in our volatile, uncertain , complex and ambiguous  ( VUCA) world. The challenges he meets require him to use intelligence, insight and not a little courage.

So with today's professsional sales person who work in a VUCA world of business

YOU CHALLENGE

·         Effective questioning in Sales requires a subtle mix of empathy, listening and understanding body language

·          to identify the strongest need or benefit perceived by the prospect relating to the product/service being offered by the seller
007 Skyfall Window Display at Harrods

·         questioning must also discover how best way to develop the relationship and the sale within the client's organisation - how the organisation decides: timings, authority levels, the people and procedures involved, competitor pressures, etc.

·         good empathic questioning also builds relationships, trust and rapport - few want to buy anything from a "sales person" who's only interested in their own product or company - they want to buy from somebody who gives the time and skill to interpreting and properly meeting our own personal needs beyons mere Google information

·         prepare a list of questions o rtopic   headings before the  sales discussion

·         apart from complex variations, there are two main sorts of questions: open questions and closed questions

·         broadly open questions gather information and build rapport; closed questions filter, qualify and seek commitment

·         open questions invite the other person to give long answers; closed questions invite the other person to say yes or no, or to select from (usually two) options, for example red or blue, or mornings or afternoons, etc

·         Open questions help gather information - typically Who? What? Why? Where? When? and How?

·         The use of TED ( Tell Me, Explain to me, Describe for me) to make the question more conversational and less interregotive e.g. "Can you tell me about how..." if you are questioning a senior-level contact - in general the more senior the contact, the bigger the open questions you can ask, and the more the other person will be comfortable and able to give you the information you need in a big explanation ( areas on Startegy, attitudes, Opinions, Feeeling , Wants and Needs)

·         'what...? and 'how...?' are the best words to use in open questions because they provoke thinking and responses about facts and feelings in a non-threatening way

·         A powerful Challenge Sale Question 'why?' to find out reasons and motives beneath the initial answers given, but be very careful and sparing in using 'why' because the word 'why?' is threatening to many people - it causes the other person to feel they have to defend or justify themselves, and as such will not bring out the true situation and feelings, especially in early discussions with people when trust and rapport is at a low level. Here the TED phrases are particularly helpful e.g. Tell me, why....

·         listen carefully with rapport, maintain good eye-contact, gently nod to convey understand, and show that you understand - especially understanding what is meant and felt, not just what is said, particularly when you probe motives and personal aspects

·         interpret and reflect back and confirm and rephrasng what you have understood and  what is being explained, and if relevant the feelings behind it

·         use closed questions to gain decisions and confirm your understanding - a closed question is one that can be answered with a yes or no, eg Can, Do , May, Will, Are, Is Could, May , Does etc.

·         when you've asked a question, you must then be quiet - do not interrupt - allow the other person time and freedom to answer

·         the other person (your 'prospect' in selling language) should be doing 80-99% of the talking during this stage of the sales discussion; if you are talking for a third or half of the time you are not asking the right sort of questions

·         do not jump onto an opportunity and start explaining how you can solve the problem until you have asked all your questions and gathered all the information you need (in any event you should never be seen to 'jump' onto any issue)

·         all the time try to find out the strategic issues affected or implicated by the product/service in question - these are where the ultimate decision-making and buying motives lie

·         if during the questioning you think of a new important question to ask  make a note so you don't forget it

·         when you have all the information you need, acknowledge the fact and express your thanks, then take a few moments to think about, discuss and summarise the poignant issues/requirements/priorities from your prospect's organisation's (and personal if applicable) perspective
Prop model air fighter at Chirsties 50 years of Bond auction

·         questioning is traditionally treated by conventional sales people and conventional sales training as a process to gather information to assist the sales person's process bualso to extract the issues, net effects and solutions .

·         questioning is an important part of selling - techniques being increasingly developed and refined far beyond early selling techniques)



 



Monday, 22 October 2012

Daniel Craig Selling Skyfall introduction all to Schedule





We are now in the week leading up to the release of the film SKYFALL on October 26th.

There is a  huge amount of planning that goes into such an enterprise as a James Bond Film.

The song has been released by the fab singer , fab song. Adele presages Friday's premiere. Even though as a new mother she wants to be at home with her child rather than the premiere opening.

There is much best practise for our sales work to follow day to day that the selling of SKYFALL teaches us .

So, like 007 ,we need to be worthy of our 'OO status' and be  Licensed to SELL

The first lesson is the importance of Scheduling and Planning




SCHEDULE PREPARATION  RESEARCH  APPROACH
·         Make sure you know your own product/service extremely well - specially features, benefits and personalised benefits that will be relevant to the prospect you will be meeting

·         Find out  the main or unique perceived organisational benefit that your product or service to meet your prospect’s criteria

·         discern what current supply arrangements exist or are likely to exist for the product/service in question, and assess what the present supplier's reaction is likely to be if their business is at threat

·         identify what other competitors are able and likely to offer, and which ones are being considered if any

·         ascertain who are decision-makers and influencers as you can, and assess as much as far as you can what their needs, motives and relationships are

·         try to get an impression for what the organisational politics are

·         what are the prospect's organisational decision-making criteria and financial constraints (eg., budgets, year-end date)

·         what is your prospect's strategic mission, what are the issues, aims, priorities and problems, or if you can't discover these pre-meeting, what are they generally for the market sector in which the prospect operates?

·         prepare your opening statements and rehearse your sales presentation

·         prepare your presentation in the format in which you are to give it (e.g. PowerPoint slides for laptop /tablet presentation) plus all materials, samples, hand-outs, brochures, etc., and always have spare copies -as extra people often appear at the short notice at such meetings. 

·         prepare a sheet of questions that will help you glean all the information you need from the meeting

·         think through what you want to get from the meeting and organise your planning to achieve it

·           recognise and make the significance of cold calling in the VUCA ( Volatile, Uncertain, Complex and Ambiguous economy: cold calling increasingly enables sales people to become more strategic and significant in the challenger sale.



KEEP INTRODUCTION BRIEF


·         Smile ( eyes as well as mouth) - be professional, and keep eye contact with your handshake

·         introduce yourself shake hands  -  unlike” Bond ,… James Bond”) use your first and last name followed by first name again,  offer a business card if appropriate ,what your job is and the company you represent, and what the your company does (ensure this is orientated to appeal to the prospect's strategic issues)

·         set the scene – thank them for their time, explain the purpose of your visit,  position your opening around your prospect not yourself. Ask if there is anything they would like to add at this stage ( Just in case something has changed)

·         check how much time your prospect has and agree a time to finish

·         ask if it's acceptable to take notes (it's courteous to ask – since most business information is potentially sensitive, asking shows you realise the importance of confidentiality)

·         Lead into the questions in a business directed but conversational style


Related Links


Selling Skills with worked examples


Selling Skills


 


 

Daniel Craig and Sam Mendes re-Selling Bond for our times



Shaken not stirred and now into lager -Austerity Bond?
 2012 is the 50th anniversary of the release of the very first James Bond film, Dr No, the 23rd Bond outing,  we now have the film Skyfall.

Bond is such a pervasive part of our culture that it’s easy to underestimate just how challenging it is keeping something alive and popular for so long.

He’s managed to keep being regenerated.

Each new incarnation of Bond (very approximately) covers a decade and relates to each new generation.  Similalry Selling has regenerated its methods and style over the decades.

The  Bond  of the 1950s was the Bond of Ian Fleming’s original books.
Close up photo of a roadside Poster

This uncharacteristic period is often seen as being a bit buttoned-up and traditional when compared to  the more tawdry Sixties, but it saw more radical change than many  modern historians give it credit for.

 There was a dissatisfied generation emerging from the horrors and destruction of the Second World War who were impatient to create a radical new world.  Britain was no longer the power it once was.  What would make it feel 'Great' again ?

 It saw after all the birth of James Bond.

Fleming was a maveric in his own way.

He had worked with spies in action, the commandos and special agents of the SOE, who may have been for the most part upper-middle class and well educated, but were also tough , ruthless, cold-blooded killers.

 They were the inspiration for Bond, bored by the staid old conventions of courtship and deference to women. You couldn’t do things the old way any more. Values were changing.

According to a 1958 New Statesman review of the novel ‘ Dr. No’,  -the James Bond novels consisted of "three basic ingredients, all thoroughly English": "the sadism of a schoolboy bully, the mechanical two-dimensional sex-longings of a frustrated adolescent, and the crude, snob-cravings of a suburban adult."

Bond was certainly no gentleman in the old-fashioned sense, but he was still a hero of sorts.

He globe trots, defeats exotic villains, eats exotic food, drinks fine wines and sleeps with beatiful women. This was the era of Playboy magazine, a manual for how to be a modern, sophisticated man about town, and the Fleming books service the same masculine drivers.

The movies' Bond became the leading icon of the times, the poster image for the Swinging Sixties – a sharp-suited,smart rascal, sexy, amoral man and  a touch 'glib' .

With film star Sean Connery you could imagine him being a real menace to both the enemy and  predator of women, and ‘Dr No’ kick-started a new genre of film:

the glamorous, globe-trotting, action blockbuster.

close up of a roadside poster
Then came the Seventies and Roger Moore.

The Seventies were cold, bleak, politically unsettled and split by strikes.

Would audiences still flock to see films about one of the  establishment like Bond?

A government servant in a suit safeguarding all that was great about Britain and our glorious global dominions. Wasn’t the idea of James Bond more than slightly ridiculous?

The filmmakers at that time certainly thought so, as they offered us “Disco Bond”, in his  safari suits, double brested dinner jackets as well as trade mark double entendres.

  “To me, the Bond situations are so ridiculous, so outrageous." said Roger Moore in an interview" I mean, this man is supposed to be a spy and yet everybody knows he’s a spy. Every bartender in the world offers him martinis that are shaken, not stirred. What kind of serious spy is recognised everywhere he goes? It’s outrageous."

“So you have to treat the humour outrageously as well. My personality is entirely different than previous Bonds. I’m not that cold-blooded killer type. Which is why I play it mostly for laughs.”

The eighties saw Timothy Dalton, who had to fit in with the cultural mores of the time and become “Politically Correct Bond” .

No smoking, no heavy drinking, no frivolous humour and only one woman per film. It looked like this could be the finish of Bond. How could he survive political correctness? Was he too much of an anachronism?

Absolutely not. A new decade came to the rescue,  "...the selfish, designer-obsessed, money-worshipping, politically shallow, PC-backlash, lads’ mag, me generation, Nineties." as Charlie Higson wrote on Bond recently for the Daily Telegraph. 

Bond was back with a vengeance. Pierce Brosnan was “Designer Bond” and this was his 'signature' world. It was all about the cars, the gadgets, the cocktails, the beautiful girls, the expensive watches, the expensive suits, the designer hotels. Excess all areas.

The legacy of the out-of-control Nineties is our current recession, which Daniel Craig’s    VUCA Bond. The World may not be enough but it certainly volatile uncertain complex and ambiguous

Bond is now morally ambiguous, bruised and battered, damaged-goods version of Bond so wonderfully depicted by Daniel Craig. These muddied modern times are edgy, uncertain and apocalyptic, obsessed with terrorism, eco-calamity and the rise of global gangsterism.

 Basking  in our post  London 2012 Olympics kudos, James Bond is just the hero  the UK needs to pull us out of our global chaos. But 007 is a fiction.

 let's look to the heros of Selling to pull us ot of our current economic mess where growth is reqired for recovery.

Good luck to all the Selling James and Jane Bonds out there !

Skyfall heralds Daniel Craig SELLING his entrance as 007 James Bond

2012 could well go down in history as the year of Sky falling.


First Sky diver Felix Baumgartner achieved a 24 mile drop to earth at new Mexico thus breaking the sound barrier.

Second Parachutist Gary Connery stood in for Her Majesty in one of the show business entrances of all time at the London 2012 Olympics escorted by Daniel Craig in the summer.

Finally coinciding with the 50th Anniversary of the first James Bond movie, Daniel Craig makes the signature introduction “Bond, James Bond” in the new movie SKYFALL.



Close up of window display at Harrods, Knightsbridge

As the recent shortcomings of the UK Transport Ministry have shown on the North west UK Rail line, the Franchise business is beset with dangers.

 So it is interesting to learn from a franchise that has managed to be successful for 50 years. The James Bond franchise

The Premiere of Dr No  in 1962, the first of the James Bond movies, was at the London Pavilion in Piccadilly Circus.  Many of today’s tourists could  well be surprised to discover the London Pavilion was once a  Cinema- a movie house. Much else has changed over the years of the Bond film franchise.


We are familiar with the formula of  a villain to be defeated, the briefing by M, gadgets from Q, beautiful women, exotic  locations, violence and yet a kind of sophistication.

So what has this to teach us in Selling ?

Making an entrance

Clapperboard auctioned at the
50th Anniversary Auction at Christies, London
The James Bond Film business organise the whole experience.

Well before the red carpet for the premiere s has been laid down , the PR operation has been in full flow announcing the arrival of SKYFALL to our movie houses.
 

For  the arrival of our monarch it would be a fanfare of state trumpeters announcing her majesty’s arrival.

For Bond it is the Bond film song. Adele has heralded the Skyfall song - fab voice -fab song!.

A new baddie for Bond is advertised on the buses
The outside advertising hoardings ,  the sides of London’s iconic red Double decker buses hail the movie with the 007 gun logo.

In the shops one can be ‘Licensed to smell ‘  like Daniel Craig with  official eon productions fragrance manufactured by Procter and Gamble - James Bond 007 eau de toilette  is described as   an aromatic fougere; notes include apple, cardamom, sandalwood, vetiver, lavender, moss and coumarin. ( such language is in keeping with the 'shaken not stirred' sophistication)

You can be ‘Licensed to cell’  buying a Sony Xperia  T mobile cellphone on the  O2 network and ‘Licensed to tell …  the time’ with an Omega seamaster wristwatch.

The advert for  Coke’s Zero drink even educates a generation born  well after the launch of " Dr No  " by re-enacting the Bond theme music John Barry’s leitmotif. -Let's all play at being James Bond.


In store display at Harrods- back in the day Bond preferred
Dom Perignon - the'53 if I remember from 'Dr No'
Yet all this attention getting is designed with a purpose to build up an excitement and encouragement to  stimulate us to want to go and see the movie.

So in your work of selling -think about how you are heralded.
 
Think how you prepare your way in.

It begins in each email, letter, phone call. You are heralded through the impression the buyer gets form your company website, blog, LinkedIn /Facebook profile, You tube clip.

So how can we adapt the entrance of James Bond in our work.
It may be over the top to put on a dinner jacket but let’s look at some things that could work for us.

Think about how we could make a memorable entrance, with impact and cement a good first impression like Bond. 
 How does James Bond look so cool , calm and collected?

Bond has minimal  body gestures especially when he is under pressure. When he is being intimidated by the baddies , being insulted or shot at, he remains relatively motionless and speaks in short . monotone sentences.

Bond is so cool he can make love immediately after shooting half a dozen bad guys.

Bond knows the secrets of attractive body language. ( Read  Allan and Barbara  Pease The Definitive Book of Body Language” e.g page 382:-

Face: Have an animated face and make smiling a part of your regular repertoire. Flash your teeth.

Gestures: Be expressive but don’t overdo it. Keep your fingers closed when you gesture, your hands below chin level and avoid arm or feet crossing.

Head Movements: Use triple nods when talking and head tilt when listening. Keep your chin up.


Close up of Harrods Window display
Eye contact: Give the amount of eye contact that makes everyone feel comfortable. Unless looking at others is a cultural no-no, lookers  gain more credibility than non-lookers.

Posture: Lean forwards when listening, stand straight when speaking.

Territory: Stand as close as you feel comfortable. If the other person moves back, don’t step forward again.

Mirror: Subtly mirror the body language of others.
 
We may no longer as the modern Bond wear a hat to throw on a hat stand, we may no longer light up a cigarette in front of a client . Yet  we still need to be cool, calm and collected even if we have just arrived through an awful traffic jam or just fallen from the sky!
Related links:


Body language in Business


Allan Pease Body language specialist speaks at ISSM Successful Selling 2012


How conference speakers use body language


What mime artists can teach us about body langage