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Thursday, 15 May 2014

BMW Brief messaging works! The ultimate marketing machine London Wentworth PGA


Much of the time , buyers want sellers to keep it short and to the point.

Research from the Buyers views of supplier salespeople confirms that they don't think we listen enough and when we talk - we talk too much.

Learning to be brief and clear is an craft Salespeople need to acquire and continually work at. Brevity is an ongoing work in progress.

The limit of the 140 character of twitter-in-business also places such a discipline on us

The Gherkin Building in the City
 - hardly Wentworth but a teeing off point
 in the message
The skills of brevity are powerfully used by advertisers and headline writers. 

They have little time and space to catch our attention and sell their message. 
It is worthwhile examining their skill in brevity and see what we can learn.

How do we balance accuracy and detail versus the demand of brevity placed on us ?

Your first tee is ' your gathering point':

When people reply to the question "Where do you come from?" often the respondent mentions the nearest town/city rather than exact location. So it is in brief business communication.

Word Association can help brevity.

 For example the name "London" attached to some airport’s  location  to make it instantly recognisable to foreigners. London Luton, London Stansted and London Gatwick. Yet  all are some distance 25-40 miles from the City centre but  all attach London for instant recognition.

Iconic Red Pillar post box
Back in the day in my first full time job with an American multinational building materials manufacturer, I remember being asked  by my boss to dig out some images of London for the HQ folk in Pennsylvania.

 It was for some PR brochure project. I was not to spend too much time on this but the photographs that I was to submit had to include a red double-decker bus. In those days the iconic “Routemaster.”




For American consumption the red bus, the red post box or the red telephone kiosk immediately communicated London or England. (Much as a yellow cab says New York to Brits.)
Red Phone box K2 design
 by  Sir Giles Gilbert Scott from a tomb design
 of Sloane in St Pancras cemetery


Yet  images eventually date


BT's new look phone box is
a poster site ( reverse side) with a phone bolted on
The Barrel roof has been kept


With the growth of personal ownership use of mobiles , the proliferation of messaging systems like twitter, texting have made such 'visual images' rather dated. A red telephone box is now 'frozen' in time rather 'of our time'.

Today it is our buildings such as the Shard, Gherkin, Canada Water and the London Eye that promote London rather than red bus/phone/ post boxes.

London Wentworth !
The PGA European Golf circuit hits UK this month. It takes place in leafy Virginia Water in Surrey. But for many outside the UK the county of Surrey means little.

For overseas readers of this blog Wentworth refers to  Wentworth Club which  is a privately owned golf club and health resort in Virginia Water, Surrey on the south western fringes of London, not far from Windsor Castle. 

The club was founded in 1928 . It does not even have a London post code but a Guildford post code ( Zip code) GU25 4LS

The images of Golf stars on the Office buildings and Tourist sights of the City are the short hand for the BMW sponsored PGA event. Entitled London’s premier Golf tournament.

From a cartographic perspective Wentworth is some distance from the heart of London. (Coincidentally as far away as Luton, Gatwick and Stansted ) But to communicate quickly the name London does the job.

In conveying your offering succinctly you need to know what are the shorthand words that pin point your offer? Initially our job is to engage and capture attention. The detail and accuracy comes later.

The BMW Poster gives a Gulliver's Travel
 lilliputian  mini golf look









The Shard  is the new building icon  of London
south of the City in Southwark 


St Paul's Cathedral in the crazy golf  poster photos













Canada Water , Canary Wharf the site
 of the former London Docklands
Lesson for Selling ?

What tired old analogies, stories, images, phrases need updating is your sales story telling. What are your equivalents to old red phone boxes, red post boxes ? What are your new equivalents to the Gherkin, Shard and London Eye ?

What brief messages will work for you tomorrow?

Tuesday, 6 May 2014

Selling Biscuit occasions through Biscuits Re-branding

How often do you engage in a biscuit occasion ?

warmth, comfort, sociability, sharing  - occasions and childhood memories

United Biscuits - who own brands such as Jacobs and McVitie's - is in the midst of spending  £12m in a re-branding the business.

Chief executive Martin Glenn said  the campaign came about after a year of research that found biscuits evoked childhood memories, "images of warmth, comfort, sociability, sharing".

"The challenge we've got at McVitie's is that, whilst we're the biggest in the UK, we're facing a lot more foreign competition... so we need to up our game."


 
Fruits of Success' Little Bogdan
was an audition hopeful for
 the Advertising campaign (not)
Fluffy kittens, corgi puppies and orange-eyed tarsiers are being used to help sell more Digestives and Jaffa cakes by United Biscuits ahead of a likely sale this year by its private equity owners.

Biscuit Heritage 

The 160-year-old McVitie’s brand  relaunched with a £12m advertising campaign, focused on “sweet” animals that Martin Glenn, chief executive, said was aimed at “supporting our efforts to drive growth for the category”.

He has embarked on what the group said would be a record level of capital investment this year, of more than £50m, compared with £38m last year.

The private equity companies bought United Biscuits for £1.6bn eight years ago – an investment horizon that is longer than the norm in their industry. They sold the KP snacks unit last year for an undisclosed price, thought to have been £400m.

Money in Biscuits

Jeff van der Eems, chief executive of the international division, said: “The sale of KP Snacks in 2012 has allowed us to focus on our core businesses of McVitie’s and Jacobs, and to expand our international operations which we hope to account for 20 % of sales in three years.”

Mr Glenn has since regrouped the group’s products into two divisions – sweet products under the McVitie’s label; and savoury biscuits, such as Mini Cheddars and Carr’s, under the Jacob’s brand of crackers.

United Biscuits is the second-largest biscuits group in the €12bn industry, with a 7 % market share, which is less than half that of industry leader, Mondelez. The maker of Oreo and TUC biscuits has 17 %, according to Euromonitor.

In the UK, where 90 % of households buy its products, United Biscuits has a 40 % market share.

But it has had a tough recession in the face of “difficult market conditions” for at least the past three years as consumers focused on “value”, the company said.

Broken Biscuits

The market is fragmented, highly competitive and is having to address consumers’ increasing health concerns.

Marc Kennis, analyst at Rabobank, which recently issued a report into the sector, said biscuit makers faced volatile wheat and sugar prices and hard bargaining retailers.

“This creates substantial uncertainty in the variable cost base for manufacturers, who have limited room to pass on any price increase to customers due to intense competition and the sheer size of food retailers. Biscuit companies are caught between a rock and a hard place,” he said.

What have fluffy kittens or a tarsier got that
a baby meerkat has not ?
The quirky campaign, the biscuit makers’ biggest investment in media, highlights the occasions in the day when its biscuits are eaten and the feeling people get from eating them.

One Grey London created spot for Digestives shows a family settling down to relax with a biscuit before a Corgi puppy emerges when the packet is unwrapped.

 Another for Chocolate Digestives sees a group of nurses settling down for a tea break and being confronted by kittens when they reach for the biscuits,

A third for Jaffa Cakes shows a young man confronted with a Tarsier when opening a pack (see ads below).

The Biscuit Mix for Marketing

The TV campaign is supported by GreyPossible created digital activity, including the launch of a new McVitie’s website, social media and press. The campaign will also see an extensive in-store campaign created by Dialogue London. 

The McVitie’s logo features prominently in all 'executions' and all packaging has been redesigned to give the name more prominence.
Brands including Club and Penguin will be brought under McVitie’s later this year.

It is hoped the ‘family of brands’ strategy will create a halo effect and boost sales across the portfolio.

United Biscuits wants the campaign to help it achieve its ambitious target of claiming a 30 % of the sweet biscuit market for McVitie’s, up from the 21% it enjoys at the moment by capturing more of the 7 billion “biscuit occasions” it says take place in the UK every year.


At an event in London to mark the launch of the campaign, Glenn said the relaunch of McVitie’s is an example of how the company is “re-energising” to “take our place on the world stage”.

The firm plans to employ the same master brand strategy to Jacob’s later this year , with savoury brands such as Cheddars and Mini Cheddars joining the likes of Cream Crackers under the Jacob’s

Back in the day... 


In my childhood I remember the Lincoln Cream biscuit . The Lincoln cream had a  pattern of dots on the top in concentric circles. The McVitie's version had the word 'Lincoln' embossed on to the biscuit at the centre. I wonder whether its return is in the United Biscuits re-branding plan. Little Bogdan will be up for acting in any advert for Lincoln Creams !

Related "Tea and Biscuits" selling skills links

Tea time personality matrix

sweeet ™ campaign videos You tube - United Biscuits






Saturday, 3 May 2014

5 key questions for Business Ethics in your Organization Roffey Park's session on Ethics for business and HR. #cipdLDshow 2014

 The Individual's role in Organisation Ethics

Helene Donelly was awarded the OBE by HRH The Princess Royal at Buckingham Palace last week. She was  given the honour in recognition of her work to support hospital staff to raise concerns and improve care for patients.

The former nurse at Stafford Hospital from was a key witness during in a public enquiry into reports of poor care and abuse at the hospital.

During her time as an A and E nurse at Stafford, Ms Donnelly raised almost 100 complaints about patient treatment


Ethics has featured much in the news in the last few days. Court cases have included Public Relations’  Max Clifford, The Law’s own  Barrister Briscoe.

( For once questionable  ethics in MP’s Expenses, Banking scandals and Insider dealing were off the front pages for the time being.)

 Mr Justice Baker in his summing up of the Briscoe Case today said if Briscoe and Pryce shared anything in common it was

"arrogance by educated individuals who considered respect for the law was for others”.

The judge's summing up in the Clifford case gave much stress on Mr Clifford’s mimicry antics of a the Sky reporter outside the Southwark Court  during the case,  as disrespectful behaviour to the seriousness of the case.



The Organisation and Business Ethics 

Steve Hearsum and Alex Swarbrick from Roffey Institute ran an interesting two handed  Ethics session at The Learning and Development show on Thursday  and set out some ideas and practises on how HR, Land D and OD could shape ethical organisations.

No it's not a face off !
Steve and Alex from Roffey Park
 get focused before
the start of their stimulating session #cipdLDshow
on Ethics and the role of L and D, HR and OD


Of course there are the legal and regulation aspects of ethics but all of  us have to also consider our own personal conduct.

It was heartening to see how popular the Roffey session was and how seriously the attendee from the world of L and D consider their responsibilities in this area.


One of the most interesting conclusions from Roffey’s research was the cost of losing talent :-
The cost of poor ethics in business:  
Employees will more often walk and not report .

One of the definitions of ethics is “ the moral principles that govern a person’s behaviour.”
The principles of right and wrong behaviour.
Steve and Alex’s ethics menu covered
1 .The ethical landscape
2. The ethical dynamics at work external, internal and individual
3. Ethical leadership
4. Challenges and Opportunities for HR / OD/L and D
5. Top five questions

Steve and Alex shared some of the data from Roffey Park's latest research on Ethics in Organisations.

Here is some of the startling data they shared:-
The Management Agenda 2014 Roffey Park report - authors Dan Lucy, Meysam Poorkavoos and Julia Wellbelove

 49 % of the managers surveyed report  having observed misconduct in their organisation.


Alex and Steve outlines the ethical dynamics
the external , internal and individual landscape
32 % chose not to report the observed misconduct, often, it seems, because they
thought corrective action would not be taken or they did not wish to get involved (even more worryingly, one quarter of managers feared that action would be taken against them if they reported misconduct

53 % of managers who had observed misconduct in  their organisation expressed an intention to leave their organisation in the near future.

The comparative figure for managers who had not observed such misconduct was 41 %

 56 % of  managers  overall report that their organisations provide training on ethics, the comparative figure in the not-for-profit sector is 37 % and the public sector 47 %.

Roffey asked  managers to rate their line manager according to a construct of ethical leadership comprising six dimensions
  1.       fairness;
  2.     power sharing
  3.     role clarification;
  4.       people orientation;
  5.       integrity;
  6.     and ethical guidance.

Some Ethical dilemmas outlined by Steve
More than half the managers surveyed rated their line managers positively on each of the six dimensions.

However, this was only marginally the case with respect to ‘fairness’.
 ‘Fairness’ was the dimension out of the six that was least likely to be rated positively.

 37 % of managers agreed that their line manager was ‘focussed mainly on his or her own goals’, and 21 % agreed with the statement that their manager ‘holds me accountable for problems over which I have no control’


See links to Roffey at end of this post


In the model process they showed the audience some of the complexities.

Ethical dilemmas are a cat's cradle of  polarised positions that make business ethics challenging and complex ( and interesting !). e.g.

Truth v loyalty

 Versus

 Shareholders v customers

Versus

Employees v regulators

 Versus

 Suppliers v society

Versus
Short term v long term

Versus


Individual v organisation

To guide the audience in how to consider their engagement with business ethics they left us with 5 questions

 
Model proposed for OD, HR and Land D
5 Questions to consider regarding Ethics and your organisation


1. How far reaching ( from an ethics perspective) are the terms  by which your organisation defines it purpose ?

2. What are the main ethical challenges ( both internal and external) of your organisation ?

3. How clear are OD, HR, L and D in the ethical responsibilities in your organisation

4. What successes have you had currently in Policies, influencing Ethical  Culture in your organisation

5. What might your next most significant next step be in the ethical culture of your company ?

Finally ,back to the individual - You and me!

Clearly regulation, compliance procedures etc. will help in better business ethics but the individuals' contribution and responsibility are key also.

The NHS is probably one of the most regulated and compliance rich cultures of any organisation in the UK but regulations, sanctions and compliance procedures are not enough on their own to ensure ethical behaviour in management.

 As individuals in public, non for profit or private sector ,we need to pay attention to our own moral compass and the map of regulations to plot our ethical journeys  and when necessary be inspired by the courageous example of the likes of Helen Donelly OBE.


Related links

  Roffey Park Management Agenda 2014    Link to  Roffey Park Research

Friday, 2 May 2014

Value Added Learning and Development Entertrainment and Networking Day 2 #cipdLDshow


This year's CIPD show was a panorama of glitz , fizz and serious bizz !


The London CIPD L and D Show 2014 Conference staircase into the Exhibition space

The CIPD networking zone provided a opportunity for  exhibition visitors to make new connections. - fast and fun way  to make new contacts. Nutshell Sell Introductions would be handy  since you only have 3 minutes before the next musical chairs switch begins.


CIPD's Tracy Ferndale explaining the rules of engagement
for Speed Networking
You tube Video clip Speed Networking in action
The inner thespian bursts out when Learning and Development do exhibition show work.

 It proves that important work can be fun, informative and entertaining.

I went around some of this year's stands to take some photos of those prepared to go out on a limb and get creative. The enthusiasm of so many working the stands was infectious. 

Of course behind the exhibition's 'motley' are a community of serious business professionals selling ways to develop the most important assets of any business  its PEOPLE.


L and D Folk can sure strike a great pose !



L and D folk know how to roll up their sleeves 
and get stuck in




Creative illustrator Laurie Stansfield
 makes learning messages  'stick' !



Coordinated ,professional and engaging 
style  of Courageous Success Ltd



Striking ,Smart and Sharp -
   from  Pinnacle Performance Company



Chilli hot Riva Riva Riva from Business Learning Foundation















Well done CIPD  Events excellent show. 
See you next year at Olympia May 13th - 14th  2015

Related Links

Social media in work -is it worth it ?



Thursday, 1 May 2014

Social media in sales work is it worth it ? What difference does it make to work ? CIPD research findings 2014

Most of us are familiar with bottom down hierarchical management communication - a control or push style of direction. - Command and Control

Yet the way social media works best in the world of work is from the bottom up.

 All that can sound rather abstract and management speak. To some leaders this may seem even counter intuitive.

If you beat them join them!
Here's a nifty way that explains what is happening by way of analogy. 

Do you see the well trodden path beyond the fence in the photo?

 The Command and Control authority  (the parks department ) which has an asphalt control mind-set '  wanted pedestrians (the lower orders in the hierarchy of  modern day travel) to go a certain way. 

Quite possibly this is for sensible reasons like safety.

 But crowds of pedestrians think and act otherwise.

 They circumvent the fencing and go round it and carry on going where they want to go. 

The fence does not work as an effective control of behaviour. So it is with social media at work.



Jonny Gifford uses these photos from Spitalfields-life to summarise an important conclusion from the recent CIPD survey in the use of social in the workplace,
Jonny Gifford CIPD Research Associate at #cipdLDshow 2014

Park designers apparently are having a rethink in design. Rather than imposing their pathways they sow the grass seed and then see how users cut their path and then they design the paths round those evidenced  by the well worn paths.


To the packed audience and standing observers beyond the lecture area confines , Jonny took a straw poll on three statements. 

Why not read the questions and consider your answers to them before continuing with this post.


1. Social media is generally a waste of time   Y/N

2. I discuss new aspects of my work through social media    Y/N

3. Social media gives me meaningful connections with new people  Y/N


Jonny  recorded the votes in the hall  and recorded them on Flipchart.

How do you compare ?
 From this he then shared some very interesting data from the CIPD's latest 2014 research. 

Firstly 3/4 of respondents use social media in their personal space but only a quarter sue social media in work.


85% use Facebook , 37% use twitter ,  32%Youtube and 27% LinkedIn. These four were the most popular social media platforms.

The equipment people own more often than not is more modern and more powerful than that offered at work. 

Are you permitted to use social media at work? 

Employers in the survey allow employees access in the following ways

32% without restriction
18% but with restrictions
37% No, not at all
14% Don't Know

So far as employees using social media in their jobs their use and attitude to use varies. For some it is what makes them effective, for others  social plays an important part in their work but many are still unsure how to make use of it in work.

Unfortunately the key was obscured by the flipchart
but I think it was dark blue disagree and light blue agree
 I will check with Jonny and amend if necessary


For 24 years and under social is the norm !

The following photos I took of the slide presentation had to be taken quickly as time was against Jonny . There is a lot of good data his survey has covered.
Jonny argues for the Why not use social vote



For those in the survey who use social media in work  their use was as follows:-
for News 48%, Learning and Development 32%,17% looking for jobs, 38% for networking, 25% for promoting own organisation and 12% for generating revenue ( =Selling to readers of this blog)

AS far as the benefits they saw in using social media in work Collaboration outside the organisation and connecting with new people came out tops.





Interesting dichotomy here. We need to use social media better. Mind you it took thousands of years to get letter writing right!


Jonny finished off his session stressing the gains from a corporate perspective rendered from a series of case studies that are to be published in the summer.

Knowledge maybe power but its access is open to many more through social media.

 Business now lives in a 'shallow clever' knowledge or permanently partially stupid environment. Use of social will enable businesses to relate to the core purpose of their organisations more grounded in reality than the view from the boardroom offers alone. 

Modern business is taking on the trend of first emergent  change then second - driven change.

Clearly businesses need to control the dangers of 'dirty laundry being aired' on facebook but honest interchange on  the likes of Yammer should be encouraged.

 Corporate leadership should use social because that is where many employees want to be nowadays.

 "If you cant beat them join them LEAD them within social."

 Social provides updates and quick response and  swift resolution.

In the field of Learning and Development social offers a platform to discuss, engage and embed learning. It can be use as a source for content and sharing.

So drop the asphalt mindset - look for the short cuts in the park grass. They will show you the way!