(Sunday at the TMI TACK Congress 2011 begins with tap dancing!)
John Allen, Nestle Corporate Training and Learning presented on "Evolution of the learning landscape within Nestle.
Good food , Good Life is Nestle's slogan.
John's presentation gave us much good food for thought.
Nestle was founded in 1866 by Henri Nestlé in Vevey, Switzerland, where their headquarters are still located today.
They employ around 280 000 people and have factories or operations in almost every country in the world.
Nestlé sales for 2010 were almost CHF 110 bn. Yet Nestle only have 1.7% of the world's food market. as John explained they can't exactly corner the Coffee market as some media suggest!
Nonetheless they are a significant commercial entitity. 3.4 million people either firectly or indirectly draw their livelihood from Nestle.
They split the globe into three zones - AMS, Europe and AOA.
The main product groupings are Nestle Provision, Nutrition, Waters, Nespresso and Nestle Purina
Their guiding business principles focus on ten principles of business operations.
For Consumers – 1.nutrition and wellness, 2. quality assurance and product safety, 3. consumer communications
Human rights and labour practices – 4. human rights in their business activities
Their People – 5. leadership and personal responsibility, 6.safety and health at work
Suppliers and customers- 7. Suppliers and customer relations, 8.agricultural and rural development
The environment – 9. Environmental sustainability and 10. Water.
With regard to Supplier and customer relations, Nestle require their suppliers,agents, subcontractors and their employees to demonstrate honesty, integrity and fairness, and to adhere to their non-negotiable standards.
In the same way,they are committed to their own customers.
The Nestlé Supplier Code specifies minimum standards that they ask their suppliers, agents,subcontractors and their employees to respect and adhere to.
The Supplier Code includes
requirements such as business integrity,
sustainable operating and agricultural
practices, labour standards, safety, health
and environmental practices.
To ensure that the Supplier Code is put in practice, they reserve the right to verify
the suppliers’ compliance with the Code on a regular basis.
The Nestlé Supplier Code establishes non-negotiable minimum standards that they ask their suppliers, their employees, agents and subcontractors to respect and to adhere to at all times when conducting business.
In their Corporate Business Principles, Nestlé commits to foster responsible practices in their supply chain.
(Nestle are with me all this week not just through John's presentation but also in the form of the great Nespresso coffee machine in my Room at the Radisson Blue Hotel Lietuva, Vilnius Lithuania)
Their Supplier Code helps to implement this commitment.
They want to ensure both responsible sourcing and supplier relationships that deliver a competitive advantage.
Their Supplier Code is an integral part of all purchase orders, supply contracts and is being integrated into all other commercial agreements. The Nestlé Supplier Code is implemented in each market and business and is applicable to all suppliers.
Much of what John talked to the audience about was confidential and therefore not in this public blog, but we all learned a huge amount about how the Nestle training architecture was put in place. Learning must be related to performance on the job at Nestle. Each key role has standard Job success profile from which context curricula can be formulted into spot on content. Nestle carry out performance evaluation twice a year and progress developemnt guides are examined once a year.
Aligning training with intiatiatives such as LEAN and TPM is key to the focus of learning imperitives for Nestle.
John gave us a beautiful mind map ( see below) of how he and his team anticipate, implement and satisfy Nestle's training challenges worldwide for future years integrating specific local needs to Nestle's corporate mission.