So it was enlightening to facilitate on behalf of TACK International at a team building event and conference held by New England Biolabs UK - world leaders in biological reagents including real DNA at Hitchin Priory.
(This post has loads of video clips, photos and content of the fun team working experience we had)
|NEB's 'Group Phusion' sharing thoughts on benchmarking and metrics. Music room at Hitchin Priory|
As with so many technological companies it is rare for the whole pf NEB UK to gather under the same roof to take stock of the state of the business the lessons learnt and to treat themselves some thinking time to considering the future challenges and opportunities that are on offer.
I was particularly impressed how all the members of NEB were so open minded and prepared to risk leaving their day to day the 'comfort zones' of their specialisms, expertise and roles, to free think both the strategic and tactical challenges set them.
The morning was spent considering some 'big picture' and 'heady' stuff.
- Corporate cultures ( Power, Role, Task and People cultures) Charles Handy's classic on Changing-Organisations What transitions has NEB gone through what the the future hold?
- Individual Personality and styles ( Lion, Monkey, Dolphin and Elephant - Nigel Risner'sThe Impact Code) Our own individual impact within the company and with clients.
- Moments of opportunities ('MOO' moments) for NEB for 2012 The teams generated loads of ideas to those touch points with clients for opportunities to cross sell and provide a broader offering.
- Benchmarking ' Hero' companies whose customer service values the various NEB teams admire and who they will actively follow throughout 2012. One team elected to followAmazon, another Google and lastly John Lewis.
- Striving for Customer service excellence.
|'Helen's heroes' discussing their views on what Customer service excellence is for NEB customers. Music Room at Hitchin Priory|
The afternoon was a session on team building. Rather a running a conventional session on the key elements of teamwork in business I took the risk ( and NEB were up for the challenge) and set the teams a detailed task I had written to build a model replica of a mangonel ( medieval catapult) as used in the Siege of Bedford in 1224 along with an information quiz and other diversions..
- Listening - to listen to other people's opinions. When people are allowed to freely express their ideas, these initial ideas will produce other ideas.
- Discussing to discuss your ideas with your teammates until you agree.
- Questioning - t to ask questions, interact, and discuss the objectives of the team.
- Persuading - individuals are encouraged to exchange, defend, and then to ultimately rethink their ideas.
- Respecting - to treat others with respect and to support their ideas
- Helping - help one's co-workers, which is the general theme of teamwork.
- Collaborating - to share with the team to create an environment of teamwork.
- Participating - all members of the team are encouraged to participate in the team.
- Communicating - For a team to work effectively it is essential for team members to acquire communication skills and to use effective communication between one another e.g. face to face in this exercise, in work additionally phone, using email, social media communication, group meetings etc. This will enable team members of the group to work together and achieve the team's purpose and goals.
utilised. For example one 'Phusion' team member , Wayne,
had expertise to share, having formerly served in the Royal
Electrical and Mechanical Engineers ! ( REME)
|'Helen's Heroes' Darren, Jacy, Mikel ,Ed ,Helen ,Michelle, Ginny with |
"The Crush'em" - patents pending!
|'Dawn's destroyers' Dawn, David Amanda Rachel Lynsey Chris ,Calin|
|'Team Phusion' Sharon Laura, Wayne ,Sarah , Adam, Edwin and Mel|
The denouement the siege engines put to the test.
|Hitchin Priory part of the Chartridge group venue for NEB meeting December 2011|
Click on In Company Conference Facilitation